Warranty Policy
Welcome to LuxeSatchel Ltd. This Warranty Policy explains the coverage and conditions applicable to products purchased from our website. We aim to provide clear, fair, and transparent warranty terms in compliance with United Kingdom consumer protection laws and Google Merchant Center requirements.
Business Information
Business Name: LuxeSatchel Ltd
Website: luxesatchel.co.uk
Email: Info@luxesatchel.co.uk
Phone: +44 7828 712050
Address: 40-46 St Stephens St, Norwich NR1 3SH, United Kingdom
Warranty Coverage
At LuxeSatchel Ltd, we stand behind the quality of our products.
Our warranty covers manufacturing defects in materials or workmanship under normal use conditions.
Warranty coverage includes:
Faulty stitching or construction defects
Hardware or fastening failures not caused by misuse
Manufacturing-related material defects
Warranty Period
The standard warranty period is 30 days from the date of delivery, unless otherwise stated on the product page.
Warranty claims must be submitted within this period to be eligible for review.
What Is Not Covered
This warranty does not cover:
Damage caused by misuse, negligence, or improper handling
Normal wear and tear (scratches, fading, or aging)
Water damage or exposure to extreme conditions
Accidental damage or external impact
Unauthorized repairs or modifications
Products not purchased directly from LuxeSatchel Ltd
How to Make a Warranty Claim
To submit a warranty claim, please contact us at:
Email: Info@luxesatchel.co.uk
Phone: +44 7828 712050
Include the following details:
Order number or proof of purchase
Description of the issue
Clear photos or videos showing the defect
Any relevant supporting information
Our support team will review your request and respond within a reasonable timeframe.
Warranty Resolution Options
If your warranty claim is approved, we may offer one of the following solutions:
Repair of the defective item
Replacement with the same or equivalent product
Partial or full refund (depending on the situation)
All resolutions are determined at the discretion of LuxeSatchel Ltd in accordance with UK consumer law.
Return of Warranty Items
If a return is required for inspection or replacement:
We will provide return instructions
Customers may need to return the item for assessment
Return shipping costs may be covered if the item is confirmed faulty
We recommend using a tracked shipping service, as we are not responsible for lost return parcels.
Consumer Rights
This warranty is provided in addition to your statutory rights under UK law, including the Consumer Rights Act 2015.
Your legal rights are not affected by this warranty policy.
Limitation of Warranty
This warranty applies only to products purchased directly from LuxeSatchel Ltd.
We do not provide warranties for:
Third-party resold items
Products altered or repaired by unauthorized persons
Contact Information
If you have any questions regarding this Warranty Policy, please contact us:
Business Name: LuxeSatchel Ltd
Website: luxesatchel.co.uk
Email: Info@luxesatchel.co.uk
Phone: +44 7828 712050
Address: 40-46 St Stephens St, Norwich NR1 3SH, United Kingdom