Refunds & Returns Policy
Welcome to LuxeSatchel LTD. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this Refunds & Returns Policy explains your rights and how we handle returns, refunds, exchanges, and cancellations in accordance with United Kingdom consumer protection laws and Google Merchant Center requirements.
Company Information
Business Name: LuxeSatchel Ltd
Website: luxesatchel.co.uk
Email: Info@luxesatchel.co.uk
Phone: +44 7828 712050
Address: 40-46 St Stephens St, Norwich NR1 3SH, United Kingdom
Return Window
Customers may return eligible items within 14 calendar days from the date of delivery in accordance with United Kingdom consumer protection regulations.
To qualify for a return within the return window:
- Items must be unused, unworn, and in their original condition
- All original tags, packaging, manuals, and accessories must be included
- Proof of purchase or order confirmation is required
Returns requested after the 14-day return window may not be accepted unless the item is faulty or not as described.
Non-Returnable Items
The following items cannot be returned or refunded unless faulty or incorrect:
Gift cards
Personalized or custom-made items
Clearance or final sale items
Products damaged through misuse, negligence, or normal wear and tear
Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at Info@luxesatchel.co.uk.
Please include:
Your order number
A description of the issue
Clear photos of the item and packaging
Once reviewed, we will arrange a replacement, exchange, or full refund where applicable.
Return Process
To initiate a return:
Email us at Info@luxesatchel.co.uk
Include your order number and reason for return
Our support team will provide return instructions and the return address
Customers are responsible for return shipping costs unless:
The item received is faulty
The item received is incorrect
The item was damaged during delivery
We recommend using a tracked and insured shipping service, as we are not responsible for lost return parcels.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Refunds are typically processed within 5–10 business days
Processing times may vary depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error or a faulty product.
Exchanges
We only replace items if they are defective, damaged, or incorrectly supplied.
To request an exchange, contact:
Order Cancellation
Orders may be cancelled before dispatch for a full refund.
If your order has already been shipped, you must wait until delivery and then follow the return procedure outlined above.
Consumer Rights
This policy does not affect your statutory rights under the laws of the United Kingdom, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations.
Contact Information
If you have any questions regarding this Refunds & Returns Policy, please contact us:
LBusiness Name: LuxeSatchel Ltd
Website: luxesatchel.co.uk
Email: Info@luxesatchel.co.uk
Phone: +44 7828 712050
Address: 40-46 St Stephens St, Norwich NR1 3SH, United Kingdom