Shipping Policy

Welcome to LuxeSatchel Ltd. This Shipping Policy explains how orders are processed, shipped, and delivered for customers shopping with LuxeSatchel Ltd. We are committed to transparent shipping practices in compliance with United Kingdom consumer protection laws and Google Merchant Center requirements.

Business Information

Business Name: LuxeSatchel Ltd
Website: luxesatchel.co.uk
Email: Info@luxesatchel.co.uk
Phone: +44 7828 712050
Address: 40-46 St Stephens St, Norwich NR1 3SH, United Kingdom

Order Processing Time

• Order Cut-Off Time: 5:00 PM (GMT), Monday to Friday
• Orders placed after the cut-off time, on weekends, or public holidays will be processed on the next business day.

Handling Time

• Orders are typically processed and prepared for shipment within 1 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and UK public holidays.

During high-demand periods, promotional events, or holidays, processing times may be slightly extended.

Shipping Destinations

We currently offer shipping within:

• United Kingdom

• Selected international destinations where available

Transit Time

• Estimated delivery time within the United Kingdom is 0 business days after dispatch.

Please note that delivery times may vary during peak periods, holidays, or due to courier delays beyond our control.

Shipping availability may vary depending on carrier restrictions and destination accessibility.

Shipping Carriers

We work with trusted shipping and logistics providers to ensure reliable and secure delivery services.

Our shipping partners may include:

• Royal Mail

• DPD

• Evri

• UPS

• DHL

• FedEx

The shipping carrier used for your order will depend on:

• Delivery location

• Parcel size and weight

• Shipping method selected

• Carrier availability

Estimated Delivery Times

Estimated delivery times begin once the order has been dispatched.

United Kingdom Deliveries

• Standard Shipping: 2–5 business days

• Express Shipping: 1–2 business days (where available)

International Deliveries

• Estimated delivery: 5–15 business days

Delivery times are estimates only and may vary due to:

• Courier delays

• Customs processing

• Severe weather conditions

• Public holidays

• Incorrect shipping details

Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery destination

• Package dimensions and weight

• Shipping service selected

All applicable shipping charges will be displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.

Tracking updates are provided directly by the shipping carrier and may take several hours to become active.

Customs, Duties, and Taxes

International shipments may be subject to:

• Customs duties

• Import taxes

• Brokerage fees

• Local handling charges

Customers are responsible for any customs or import fees required by their country.

LuxeSatchel Ltd is not responsible for customs-related delays.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details provided at checkout are accurate and complete.

If an incorrect address is supplied:

• Delivery delays may occur

• Additional shipping fees may apply

• Returned parcels may require repayment of shipping charges for reshipment

Lost, Delayed, or Damaged Packages

If your order is lost, delayed, or arrives damaged, please contact us promptly.

For damaged shipments, customers should notify us within 48 hours of delivery and provide:

• Order number

• Description of the issue

• Photos of the packaging and damaged item

We will work with the shipping carrier to investigate and resolve the matter where appropriate.

Delivery Responsibility

Orders are considered delivered once marked as delivered by the shipping carrier.

LuxeSatchel Ltd is not responsible for:

• Stolen packages after confirmed delivery

• Delivery delays caused by shipping carriers

• Failed deliveries resulting from incorrect customer information

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is faulty

• The wrong item was shipped

• The product was damaged during transit

Please review our Refunds & Returns Policy for additional return information.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Business Name: LuxeSatchel Ltd
Website: luxesatchel.co.uk
Email: Info@luxesatchel.co.uk
Phone: +44 7828 712050
Address: 40-46 St Stephens St, Norwich NR1 3SH, United Kingdom